White paper discusses how to have a shared innovation arrangement in an outsourcing relationship.
Browse the SRC
White paper discusses change readiness in the context of operational innovation.
White paper can help buyers understand language and indexes for COLA language.
White paper explains "multi-sourcing" as a means to create a more productive sourcing environment and bring better results.
Article on best use of Performance Management tools to effectively implement outsourcing.
Article about insurance and risk outsourcing.
Outsourcing in the healthcare industry.
This video provides an excellent overview of supply chain management risk and includes such learning objectives as; the critical nature of supply chains today, sources of risk for modern supply...
Five considerations for building your procurement team.
Mike McMenamin, Director, ISG
In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...