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Why are companies not realizing greater value from sourcing? Sourcing leaders recognize the need to innovate the sourcing model by better matching the scope of work to the right engagement model,...

Lack of innovation consistently tops the list for reasons people are dissatisfied with outsourcing. Root causes include ingrained behaviors and lack of organizational maturity in addition to...

As companies increase their use of global services and sourcing, the size and complexity of their global operations becomes more difficult to manage. A holistic approach to managing these...

Think you know everything about delivering global business services? You probably do. It's been around for a while, right? Ironically, it's everything you already know that will make you fail in...

The majority of all outsourcing deals fail to deliver expected value. Oftentimes procurement is so focused on getting the deal signed that we fail to prepare for what happens after the ink dries,...