How To Do Everything Right and Still Get Global Business Services Wrong
Think you know everything about delivering global business services? You probably do. It's been around for a while, right? Ironically, it's everything you already know that will make you fail in the future as Global Business Services (GBS) morphs into something very different than what you're doing now. This session presented new research findings on GBS units around the world, share what's changing and most importantly what you need to do differently to succeed in the new GBS environment.
Topics covered in this session included:
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Think you know everything about delivering global business services? You probably do. It's been around for a while, right? Ironically, it's everything you already know that will make you fail in the future as Global Business Services (GBS) morphs into something very different than what you're doing now. This session presented new research findings on GBS units around the world, share what's changing and most importantly what you need to do differently to succeed in the new GBS environment.
Topics covered in this session included: