Only a few years ago, the majority of enterprise executives argued that cloud – at least for large companies with stringent requirements around data, privacy and security – would never become a...
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Mitigate the Risks of “Shadow” IT Organizations with a Roadmap for Sourcing Integration
The role of the chief information officer (CIO) — and consequently the role of the information technology (IT) department as a whole — has changed significantly in recent years, especially as the...
The ITO Governance Challenge - Overcoming Barriers to Achieve Operational and Financial Transparency
According to ISG research, companies lose between 5 and 30 percent of the
expected value of their outsourcing relationship through ineffective governance.
A significant portion of this...
R. Arun Kumar, Sr. Vice President, Global...
Over last decade, most outsourcing initiatives failed to deliver the expected value. A leading cause of failure was that most organizations underestimated the complexity and skills required to...
Over the past few years, the concept of insourcing or bringing work back into the US from offshore has received some pretty extensive media coverage. The concept has a strong emotional appeal,...
The United States is becoming an attractive sourcing location for IT and business services, but how viable is it, and what needs to occur to see more services evolve in Uncle Sam's backyard,...
The United States is becoming an attractive sourcing location for IT and business services, but how viable is it, and what needs to occur to see more services evolve in Uncle Sam’s backyard,...
In order to reduce cost, increase competitiveness, and appeal to customers, leading businesses are becoming more energy efficient, are adopting sustainable practices in their operations, and are...