The ITO Governance Challenge - Overcoming Barriers to Achieve Operational and Financial Transparency
According to ISG research, companies lose between 5 and 30 percent of the
expected value of their outsourcing relationship through ineffective governance.
A significant portion of this value leakage can be traced directly to problems
around asset management; specifically, to the inability to manage what can’t be
seen, and to fix what’s not known. The integration of records from multiple
sources is inherently difficult. A further challenge is managing a dynamic asset
base that can change up to 30 percent annually due to typical retirement cycles
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According to ISG research, companies lose between 5 and 30 percent of the
expected value of their outsourcing relationship through ineffective governance.
A significant portion of this value leakage can be traced directly to problems
around asset management; specifically, to the inability to manage what can’t be
seen, and to fix what’s not known. The integration of records from multiple
sources is inherently difficult. A further challenge is managing a dynamic asset
base that can change up to 30 percent annually due to typical retirement cycles