Mitigate the Risks of “Shadow” IT Organizations with a Roadmap for Sourcing Integration
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The role of the chief information officer (CIO) — and consequently the role of the information technology (IT) department as a whole — has changed significantly in recent years, especially as the...
The ITO Governance Challenge - Overcoming Barriers to Achieve Operational and Financial Transparency
According to ISG research, companies lose between 5 and 30 percent of the
expected value of their outsourcing relationship through ineffective governance.
A significant portion of this...
Thomas Young, Partner, ISG ...