Toronto, CAN




October 04, 2016


Morning Agenda

8:00am - Delegate Breakfast

8:45am - Live Peer2Peer/Grand Roundtable

10:00am - NETWORKING BREAK

10:15am - When to Consult vs. Engage with Procurement by Marcel Kampen, Senior Director, RBC Global Procurement, Royal Bank of Canada

11:15am - Automation Centers of Excellence: Challenges, Opportunities and Best Practices by Craig Nelson, Managing Director, Alsbridge, Inc.

Afternoon Agenda

12:15pm - NETWORKING LUNCH

1:00pm - Roundtable Breakout Sessions (Each Delegate will attend 2-3 roundtable discussions)

2:30pm - Thought Leadership by SAP Ariba

3:30pm - Vendor Management vs. Partner Management by Sanja Cancar-Todorovic, Director – Outsourcing & Vendor Management at TELUS

4:15pm - Close, Networking & Cocktail Reception

Vendor Management vs Partner Management

Toronto, CAN
Tuesday, October 4, 2016 - 00:00

Up until late 1970s the phrases , “Offshore Outsourcing”, “Outsourcing” and  “Offshoring” did not exist in the English language.  Today, a business meeting does not go by without touching on one of these phrases…..

During this 50 minute presentation, we will explore the difference between these phrases, and the phenomenon their existence created called “Vendor Management”.

But, what happens when the Outsourcer becomes the Outsourcee? Does the “Vendor Management” principle still applies, or do we shift gears into something called “Partnership Management”?  What is the difference between these two? Join us and find out!

Sanja Cancar-Todorovic

Head of Enterprise Procurement, Outsourcing & Vendor Management
Home Capital Group Inc

Sanja Cancar-Todorovic is the Head of Enterprise Procurement, Outsourcing & Vendor Management at Home Capital Group Inc., reporting to EVP, General Counsel & Corporate Secretary, responsible for heading the Chief Procurement Office. She is a cx, strategy & transformation, award-winning leader, & international speaker & writer-published in numerous international media outlets; specializing in driving innovation, agile digital transformation, corporate culture evolution & cost/quality streamlining via centralization/consolidation/rationalization, outsourcing/offshoring, procurement/strategic sourcing & 3rd party risk management. 

Sanja has more than 20 years of leadership experience in large global organizations, fueled proficiency with multi-billion (USD) industries (Telecom/BPO/ITO, Banking/Insurance/Investment Management), large client base & national/international business ops. She is focused on an efficient operating model, financial stewardship, risk containment, supplier management, reliability and sustainability; appetite for Innovation & Passion for CX fueled by the mindset that Employee Experience (EX)+CX=Business Success!

Her accomplishments include: 

  • 2021 Featured on a cover of Supply Professional Magazine (June)| Named "Woman of the Week"| Top 25 Women of Influence™ nomination
  • 2020 Recipient of "Stars of Excellence Award" Manulife’s highest honor recognition| Author of "Sustainable Supply Chain: COVID-19 Lessons Learnt", published by "Supply Professional", Oct. edition| Launched unprecedented Manulife-Women of RE program| "ProcureCon Canada Lifetime Achievement EPIC Award" nom.
  • 2019 Recipient of "Future of Sourcing Award-Sourcing Star" presented by SIG Global Exec Summit California| Author of "Innovation, Trust & Diversity=Surviving the 4IR", published by "Supply Professional" Feb. edition| Interviewed & published by Future of Sourcing Digital| Inductee of Customer Service Professionals Network (CSPN) Women in Leadership Hall of Fame| Author of "VMO, outdated concept ripe for disruption" published by "Supply Professional" Dec. edition
  • 2018 WXN "Canada’s Top 100" & Caldwell "Canada’s Top 40 Under 40" Nominations
  • 2017 "CSPN Women in Leadership" Award
  • 2016 TELUS D. Entwistle’s Commemorative Coin & TELUS "CHLOE Leadership Award"
  • 2015 TELUS "Passion for Growth & Reliability" & "Tech.& Strategy Top Rung" Award|"JoAnna Townsend Excellence Award" recognizing mentors of women in international business
  • 2015 & 2014 TELUS "CHLOE Leadership" Award
  • 2011 protégée of "WXN Wisdom Top 100 Mentoring Program", & "WXN Top 100 Canada’s Most Powerful Women" nomination
  • 2009 "Top 30 Under 30" European Commission Award focused on economic development of Western Balkan Countries
  • 2005 "Business Processes Electronization" essay published by American Sentinel University
  • 2000 York University Scholarship

 

LinkedIn

When to Consult vs. Engage with Procurement

Toronto, CAN
Tuesday, October 4, 2016 - 00:00

Lack of sufficient time and resources is a top Procurement pain point. Procurement organizations are challenged to do more with either the same or less, as their budgets are declining across-the-board. This may also help to explain why procurement process efficiency ranks as a key priority for Procurement leaders. In order to do ‘more with the same’ or potentially ‘more with less’, Procurement needs to focus on the right activities to continue enabling cost savings which remains their raison d’etre. Deciding whether to consult on a sourcing process from the sidelines, or actively engage in that process, is a key decision point for Procurement to balance resourcing with value generation and risk mitigation. This presentation will provide insights into the factors that may increase the need for Procurement to engage on a sourcing initiative as well as give consideration to specific ‘red flags’ that may necessitate the need for Procurement engagement.

Marcel Kampen

Senior Director
RBC Global Procurement

Automation Centers of Excellence: Challenges, Opportunities and Best Practices

Toronto, CAN
Tuesday, October 4, 2016 - 00:00

Robotic Process Automation (RPA) is redefining the sourcing marketplace and driving transformational change for both enterprise clients and service providers.  Amidst this fundamental change, however, many underlying sourcing strategy considerations remain constant. For example, the basic question of, “What do we outsource and what do we keep in-house?” is critically relevant to effective deployment of RPA solutions.  Failure to properly delineate what functions are best-suited to third-party oversight and which ones require direct control leads to a wide range of risks, including scheduling issues, inefficiency and loss of business value.

This SIG Roundtable will examine how an RPA Center of Excellence can help buy-side enterprises develop an effective sourcing strategy around automation. Specific topics to be explored include:

  • Characteristics of an RPA CoE, including organizational structure and roles and responsibilities
  • Key sourcing questions related to RPA
  • Risks of ineffective RPA sourcing
  • Steps sourcing executives can take to develop and implement a CoE

This interactive discussion will be led by Craig Nelson, an Alsbridge Managing Director.

Craig Nelson

Managing Director
Alsbridge

Alsbridge Managing Director Craig Nelson has worked for 25 years as an advisor, provider and buyer of outsourcing services. An acknowledged thought leader in operational governance, Craig's expertise represents a unique blend of ITO and BPO insights giving him a highly unique strategic perspective on outsourcing effectiveness across multiple functions.

Previous Attendees

  • Air Canada
  • Bank of Canada
  • Bank Of Montreal Financial Group
  • Bell Canada
  • Canadian Imperial Bank Of Commerce
  • Canadian Tire Corporation
  • Cancer Care Ontario/Action Cancer Ontario
  • CBC Radio Canada
  • CBRE Group Inc. (User)
  • Cirque du Soleil Inc
  • CME Group Inc.
  • Daiichi Sankyo, Inc.
  • GE Canada
  • GE Healthcare
  • HSBC Bank Canada
  • Intact Financial Corporation
  • Manulife Financial
  • Marsh & McLennan Companies, Inc.
  • Michaels Inc.
  • Ministry of Government Services
  • Ministry of Health and Long Term Care
  • Open Text Corporation
  • RBC Financial Group
  • Rogers Communications Inc
  • RSA Insurance Group
  • Scotiabank
  • Sears Canada Inc.
  • Shoppers Drug Mart
  • Sun Life Assurance Company of Canada
  • TD Bank Financial Group
  • TELUS
  • Veridian Connections

Keynote Speakers

Sanja Cancar-Todorovic
Head of Enterprise Procurement, Outsourcing & Vendor Management
Home Capital Group Inc

Sanja Cancar-Todorovic is the Head of Enterprise Procurement, Outsourcing & Vendor Management at Home Capital Group Inc., reporting to EVP, General Counsel & Corporate Secretary, responsible for heading the Chief Procurement Office. She is a cx, strategy & transformation, award-winning leader, & international speaker & writer-published in numerous international media outlets; specializing in driving innovation, agile digital transformation, corporate culture evolution & cost/quality streamlining via centralization/consolidation/rationalization, outsourcing/offshoring, procurement/strategic sourcing & 3rd party risk management. 

Sanja has more than 20 years of leadership experience in large global organizations, fueled proficiency with multi-billion (USD) industries (Telecom/BPO/ITO, Banking/Insurance/Investment Management), large client base & national/international business ops. She is focused on an efficient operating model, financial stewardship, risk containment, supplier management, reliability and sustainability; appetite for Innovation & Passion for CX fueled by the mindset that Employee Experience (EX)+CX=Business Success!

Her accomplishments include: 

  • 2021 Featured on a cover of Supply Professional Magazine (June)| Named "Woman of the Week"| Top 25 Women of Influence™ nomination
  • 2020 Recipient of "Stars of Excellence Award" Manulife’s highest honor recognition| Author of "Sustainable Supply Chain: COVID-19 Lessons Learnt", published by "Supply Professional", Oct. edition| Launched unprecedented Manulife-Women of RE program| "ProcureCon Canada Lifetime Achievement EPIC Award" nom.
  • 2019 Recipient of "Future of Sourcing Award-Sourcing Star" presented by SIG Global Exec Summit California| Author of "Innovation, Trust & Diversity=Surviving the 4IR", published by "Supply Professional" Feb. edition| Interviewed & published by Future of Sourcing Digital| Inductee of Customer Service Professionals Network (CSPN) Women in Leadership Hall of Fame| Author of "VMO, outdated concept ripe for disruption" published by "Supply Professional" Dec. edition
  • 2018 WXN "Canada’s Top 100" & Caldwell "Canada’s Top 40 Under 40" Nominations
  • 2017 "CSPN Women in Leadership" Award
  • 2016 TELUS D. Entwistle’s Commemorative Coin & TELUS "CHLOE Leadership Award"
  • 2015 TELUS "Passion for Growth & Reliability" & "Tech.& Strategy Top Rung" Award|"JoAnna Townsend Excellence Award" recognizing mentors of women in international business
  • 2015 & 2014 TELUS "CHLOE Leadership" Award
  • 2011 protégée of "WXN Wisdom Top 100 Mentoring Program", & "WXN Top 100 Canada’s Most Powerful Women" nomination
  • 2009 "Top 30 Under 30" European Commission Award focused on economic development of Western Balkan Countries
  • 2005 "Business Processes Electronization" essay published by American Sentinel University
  • 2000 York University Scholarship

 


LinkedIn



Craig Nelson
Managing Director
Alsbridge

Alsbridge Managing Director Craig Nelson has worked for 25 years as an advisor, provider and buyer of outsourcing services. An acknowledged thought leader in operational governance, Craig's expertise represents a unique blend of ITO and BPO insights giving him a highly unique strategic perspective on outsourcing effectiveness across multiple functions.


LinkedIn