Up until late 1970s the phrases , “Offshore Outsourcing”, “Outsourcing” and “Offshoring” did not exist in the English language. Today, a business meeting does not go by without touching on one of...
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It's not difficult to see why risk is often a top driver for formalizing the management of a contingent workforce program. A flexible workforce can make a company nimble and efficient, but also...
The TELUS Contractor Program Office is an in-house managed Contingent Workforce Program supporting MSP and VMS solutions to engage over 1,300 contingent workers and manage approximately $130M in...
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Why do some Contingent Workforce (CW) programs fail while others turn into home runs? How many CW Suppliers do we need? Are our Suppliers and Managers going around the...
This is a sample Supplier Code of Conduct, used by TELUS.
We hear a lot about how world class sourcing organizations implement programs with their suppliers. However, most would actually argue that what drives the greatest degree of success in a...
Legal Process Outsourcing, and law firm oriented KPO are dramatically changing the way that legal services are delivered. The dual forces of improved technology and globalization finally reached...
Industry, scope, size and whether it is a first or second generation program, create complex dynamics when determining engagement models for independent contractors. This session focused on the...
The number of independent service professionals serving businesses has been growing at about three times the rate of overall employment over the past five years. Utilizing this rapidly growing...
In this session, USAA presented their Enterprise Supplier Governance Framework and how they operationalized the framework using specialized tools, processes, standards and training. The presenters...