For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would...
Browse the SRC
Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides)...
This presentation explores the use and terms of typical Statements of Work and Service Level Agreements.
In this session, Ms. Rachelle Helton, Senior Supplier Manager, from NetApp kicked off the discussion with a quick overview of supplier management, asking attendees to share their best practices,...
Research continues to suggest that the majority of large enterprises are adopting a Global Business Services delivery model. Meanwhile, federal regulators are providing increasingly specific...
One of the most critical aspects of managing a successful global strategic sourcing organization is building and maintaining partnerships. Growing and sustaining cost savings success depends on...
It is fair to say that the last ten years have transformed Procurement as a function. We've learned to break away from the back office and claim a seat in the board room, delivering strategic...
Original Source: Morgan Stanley
"A business continuity event is an interruption with potential impact to normal business activity of the Firm’s people, operations, technology, suppliers,...