For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would...
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Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides)...
Domain expertise, analytics, technology, automation and delivering value are all important to stay ahead in this fast changing environment and competitive market. In this dynamic keynote address,...
Shark Tank, the critically-acclaimed reality show, has reinvigorated entrepreneurship in America. In this Latin American Services version, the executives who dare to enter the Tank must try to...
Blue Lynx Media, a Tribune Company | Dentons | EXL
Historically, when the Tribune Company sought to outsource various transaction processing, finance and accounting functions, it...
Historically, when the Tribune Publishing Company sought to outsource various transaction processing, finance and accounting functions, it followed a conventional sourcing methodology to select...
Protecting confidential information is mission critical for all stakeholders involved in Business Process Services (BPS) initiatives. However, defining confidential information can be a challenge...
In this session the presenters will discuss how you can use contractual terms to drive exceptional performance. We will provide insight into behaviors that can be influenced and the breadth of...
Big data is transforming all aspects of business and society, shifting the problem solving approach from experience and intuition to data and analysis-based fact. Due to improved business...
Original Source: Morgan Stanley
"A business continuity event is an interruption with potential impact to normal business activity of the Firm’s people, operations, technology, suppliers,...