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From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.

Topics covered in this session included:

  • An insider's view on doing business with a public benefit company (PBC) from integrated supply chain to strategic business partners
  • ...

We are at the tipping point of unleashing the formidable power of a harmonized Dx (digital transformation) and the human workforce. It is up to the humans in this equation to embrace change and...

Organizations must look at where they have been and reassess if what they have done in the past will apply to the future – especially on the topic of supplier diversity and inclusion. Through the...