For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would...
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Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides)...
Current governance frameworks are built around traditional sourcing models using labor rate cards to measure performance against contractual SLAs (Service Level Agreements). But traditional...
Greater Toronto Airports Authority is a large and complex organization with critical socioeconomic considerations beyond the financial bottom line. These issues are driving fundamental change in...
Sometimes the hardest thing to do is sell new concepts within your organization. This session will help attendees assess organizational maturity and identify gaps in creating the business case for...
Original Source: Morgan Stanley
"A business continuity event is an interruption with potential impact to normal business activity of the Firm’s people, operations, technology, suppliers,...