From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Browse the SRC
For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would...
Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides)...
A variable workforce model can attract scarce talent, while driving significant cost savings and enhancing enterprise flexibility. But how do today's procurement professionals partner with their...
How can organizations attract and engage proven independent workers without the additional cost and longer time required when using staffing firms or third party recruiters? This best practices...
The nature of work is changing. Unlike economic recoveries in the past, fundamental shifts are taking place that promise to change the nature of work forever. No longer are companies maintaining a...
In today's competitive talent market many organizations are looking for a solution to safely and cost-effectively engage their extended contingent workforce beyond the traditional staffing agency...
Original Source: Morgan Stanley
"A business continuity event is an interruption with potential impact to normal business activity of the Firm’s people, operations, technology, suppliers,...
In the era of talent scarcity, many innovative Sourcing and HR organizations are learning they must strive to become a "client-of-choice" in order to attract and retain the flexible workers they...