From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
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Every SIG Summit we showcase the best of the buy-side supplier management programs. We debate between traditional approaches and using outside-the-box-thinking like applying CRM (Customer...
Several years ago, I addressed a small audience of about 100 senior procurement executives. I asked them two questions. The first was, "who believes that procurement should take ownership of...