Philips | Virtusa
Philips was tasked with saving costs while supporting operational services in the business. Their scope included: a PC Support Call Center and Service Desk;...
Browse the SRC
EY | The Smart Cube
Procurement organizations spend significant time and resources structuring robust strategic sourcing processes that are designed to drive material savings and...
IBM
During this presentation, Marc Escande, a consultant formerly head of the Procurement of a major Engineering, Procurement and Construction Management company, will explain the...
Global Benchmarking Services, with data spanning more than 50 countries, helps you optimise cost, space and utilisation performance of your entire global portfolio for both Facilities Management...
From the 2012 Emerging Markets Research Group Summit, Customer Experience Consultancy Ltd describes the three pillars of customer experience, how to gather greater insight into customer needs,...
From the 2012 Emerging Markets Research Group Summit, a presentation from Alsbridge in benchmarking F&A
The opportunity for procurement to drive company success has never been greater. As the findings of this report indicate, procurement can and should play an even stronger leadership role in...
In June 2010, CFO Research Services (a unit of CFO Publishing LLC) conducted a survey titled Managing Strategic Suppliers and Customer Relationships among senior finance executives at large...
This sheet lists website addresses used to perform market research and data analysis.
Includes the benefits, a toolkit, tips for supporting and sustaining the process. Also includes details on benchmarking.