Three years ago, the National Bank of Canada embarked on a strategic project with a mission of better managing indirect services procurement through strong operational efficiencies and the use of...
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Over last decade, most outsourcing initiatives failed to deliver the expected value. A leading cause of failure was that most organizations underestimated the complexity and skills required to...
For some companies, up to 80 percent of their indirect spend is on services. While this spend is often overlooked or undermanaged due to it's complexity, unique challenges, it is one of the area...