Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides)...
Browse the SRC
Use this tool to help diagnose and remediate troubled outsourcing relationships.
For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would...
Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides)...
Supplier relationship management (SRM) can deliver powerful business benefits. For companies to realize those benefits, though, SRM needs to be comprehensively understood and implemented. The core...
Negotiation is not simply an individual skill. The behavior of negotiators (the actions they can imagine taking or are willing, or able, to take), is significantly shaped and constrained by their...