For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would...
Browse the SRC
Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides)...
Kimberly-Clark | University of Tennessee, Baker & McKenzie
The Vested model promotes principles that bridge the customer/vendor gap. But applying these in practice can...