Sourcing relationships that are merely tolerated are not fertile ground for innovation and value creation. The ability to create an environment that fosters innovation and process improvement by...
Browse the SRC
In this document, ISG studied twelve companies who implemented an "Outsourcing Center of Excellence" (CoE) business management model for governing multiple service providers. This multisourcing...
Whitepaper on Vitrified Tiles
Five Keys to improving the strategic contribution of the procurement function without sacrificing cost efficiency.
The presentation outlines key trends in BPO including mature and emerging areas, the differences between BPO sourcing and classic Strategic Sourcing, mistakes commonly made by Strategic Sourcing...
Is the RFP Dead? Emerging Approaches to Innovative Outsourcing Contracts Presented by ISG (PDF file)
This presentation reviews emerging trends for outsourcing RFPs.