Outsourcing Centers of Excellence (CoEs) - Observations on the Current Market Practice for Outsourcing CoEs
In this document, ISG studied twelve companies who implemented an "Outsourcing Center of Excellence" (CoE) business management model for governing multiple service providers. This multisourcing governance model is typically characterized by an enterprise management organization charged with driving sourcing strategy, maintaining standards around sourcing contracting and sourcing lifecycle, aggregated enterprise reporting through a Balanced Scorecard for Sourcing, and advising and training the organization at large as they need support and help with their sourced services.
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In this document, ISG studied twelve companies who implemented an "Outsourcing Center of Excellence" (CoE) business management model for governing multiple service providers. This multisourcing governance model is typically characterized by an enterprise management organization charged with driving sourcing strategy, maintaining standards around sourcing contracting and sourcing lifecycle, aggregated enterprise reporting through a Balanced Scorecard for Sourcing, and advising and training the organization at large as they need support and help with their sourced services.