Agenda of this presentation is OLA value proposition
5 pillar approach to implementation, governance and reporting.
Browse the SRC
Objective of this presentation is to chart the advances companies are
making in supply chain management in
terms of people, process, and technology
and to identify best practices...
Business issues in credit crunch are not just cost
reduction:
- BPO has major role to play in improving customer
retention and facilitating new market entry as well as...
A presentation covering the ladder of commitment and how to build trust among sourcing and outsourcing partnerships.
This is an overview of Knowledge Process Outsourcing.
This presentation is about how outsourcing strategies help companies capture business value in several dimensions and there associated challenges, strategic Global Sourcing implementation phases,...
This presentation covers the commitment to Call Quality: Role of Call
Monitoring, An Overview of Speech Analytics, Using Call Centers to Improve Results:
The Role of Quality Assurance...
Industry Staffing Challenges
- Today's Employment Demographics and Staffing Forecasts
- What This Means for Sourcing/Outsourcing Organizations
- Key Steps for...
An overview of technology to improve data center efficiency, a Homeland Security aspect of improved efficiency, the EPA's and Green Electronic Council's EPEAT certified equipment program,...