Business issues in credit crunch are not just cost reduction: - BPO has major role to play in improving customer retention and facilitating new market entry as well as reducing cost to serve - Initial slowdown in BPO activity in mature economies accompanied by increasing activity in emerging economies - Rebound in BPO activity in mature economies underway as organizations complete business and sourcing reviews - Commercial terms evolving to support risk reduction and business-orientation
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Business issues in credit crunch are not just cost
reduction:
- BPO has major role to play in improving customer
retention and facilitating new market entry as well as
reducing cost to serve
- Initial slowdown in BPO activity in mature economies
accompanied by increasing activity in emerging
economies
- Rebound in BPO activity in mature economies underway
as organizations complete business and sourcing reviews
- Commercial terms evolving to support risk reduction and
business-orientation