Today's business leaders continually face a variety of challenges that can no longer be answered with only traditional measures. Commodity and personnel costs continue to increase, putting...
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Completely new challenges in 2012 are surfacing. CIOs are being forced to consider Big Data, Analytics, Cloud, Virtualization, and Social and Mobile technologies to deliver business value....
Resource Origin: ISG
Two things are certain about Business Process Outsourcing (BPO) in 2013. First, it will continue to grow. Second, many companies will enter BPO arrangements without a...
Derek Toone, Managing Director, Alsbridge
Inside Sourcing newsletters \\ Intelligent Machines and...
Shared services organizations (SSOs) are measured based on the perceived or derived value from the output of their operations. SSOs believed to be on the forefront of providing maximum value to...
Many outsourcing agreements provide clients with the right to benchmark price and service levels. Some clients struggle to successfully gain the benefit of the benchmarking. Contrary to popular...
Sophisticated managed services contracts frequently deliver value across multiple sites, geographies and processes, but because of the degree of associated change in the new operating model,...