Sophisticated managed services contracts frequently deliver value across multiple sites, geographies and processes, but because of the degree of associated change in the new operating model, unless the both buyer and seller make the necessary commitments to post-award governance, significant value may be lost, and the initiative may fail. Buyers should plan for and realistically budget for change management and post award governance as part of the business case for any managed services initiative, and should ensure that the right resources and expertise are available to ensure success.
The full content of this page is only available to SIG Members.
Sophisticated managed services contracts frequently deliver value across multiple sites, geographies and processes, but because of the degree of associated change in the new operating model, unless the both buyer and seller make the necessary commitments to post-award governance, significant value may be lost, and the initiative may fail. Buyers should plan for and realistically budget for change management and post award governance as part of the business case for any managed services initiative, and should ensure that the right resources and expertise are available to ensure success.