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From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.

Sourcing and Supply Chain Management (SCM) have evolved over the past decade to be recognized as significant contributors to the bottom line. Traditional sourcing events generating hard dollar...

In the circumstances of an interconnected, volatile world, procurement needs to take a proactive approach to risk mitigation and ensure a supply base that can withstand disruptive events - and to...