Corporations and business leaders are facing some of the most disruptive changes of a generation. Digitally savvy consumers and advances in technology are at the forefront of a paradigm shift in...
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Outsourcing IT services like application development and maintenance would yield significant financial savings to the outsourcer. However, they have complained of not reaping the level of benefits...
The session provided insights into how companies planning a new managed services outsourcing adventure can structure their initiative to maximize value and mitigate risks. Presenters reviewed how...
You can select a frontline service provider and sign an innovative, iron-clad, risk sharing contract and still not achieve successful results from your IT Outsourcing partnership. Outsourcing...
Over the past several years, Latin America (LatAm) has boasted some of the highest annual growth rates of IT/BPO services exports in the world. An increasing global awareness of the region's...
Philips | Virtusa
Philips was tasked with saving costs while supporting operational services in the business. Their scope included: a PC Support Call Center and Service Desk;...
Frank Palermo, Sr. VP Technical Solutions Group, Virtusa
There is no question that we are in unparalleled times – ‘the millennial transit’. The changes in technology...