The research is clear. Collaborative relationships help companies achieve “win-win” results and outperform power-based relationships. In a world of increasing complexity, the ability to cooperate...
Browse the SRC
There is no question that SIG members have delivered tremendous savings to their organization in tough economic times. To reach the next level, our members must focus on how to create more value....
In Sales and Marketing, companies use Customer Satisfaction Surveys to provide indicators of consumer purchase intentions and loyalty. According to Wikipedia, "Customer satisfaction data are...
Topics in this session included:
- How conventional outsourcing agreements can drive perverse incentives
- Real examples of how...
This paper uses collected sample data from 96 cities across 33 states in the U.S. to examine statistical relationships and predictions between business tax rates, city financial statement line...
Originally found at http://www....
Nearshore Executive Alliance: Ci&T / iTexico / TIMIT Solutions
When you hear nearshore, you probably think of its well-known advantages: similar time zone, geographical...
Philips | Virtusa
Philips was tasked with saving costs while supporting operational services in the business. Their scope included: a PC Support Call Center and Service Desk;...
Charles Schwab | KPMG
Many companies have established formal vendor risk management programs as a response to external market conditions, regulatory requirements, and/or internal...
Weight Watchers | LogicSource
Weight Watchers is the undisputed leader in weight management services. Over the years, their Supply Chain team has learned to do more with less. But...