Corporations and business leaders are facing some of the most disruptive changes of a generation. Digitally savvy consumers and advances in technology are at the forefront of a paradigm shift in...
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Outsourcing IT services like application development and maintenance would yield significant financial savings to the outsourcer. However, they have complained of not reaping the level of benefits...
Company consolidations, acquisitions and mergers are becoming commonplace in today's business environment. Often when these changes occur, multiple processes and systems for managing the external...
The session provided insights into how companies planning a new managed services outsourcing adventure can structure their initiative to maximize value and mitigate risks. Presenters reviewed how...
In Sales and Marketing, companies use Customer Satisfaction Surveys to provide indicators of consumer purchase intentions and loyalty. According to Wikipedia, "Customer satisfaction data are...
This report, part of the DiverseCity Counts research series, is an examination of supply chain policies and practices of large public, private and voluntary organizations. These policies and...
IHS | Synergy Services
Do you know who works for your organization? Is your understanding of what constitutes an employee the same as the government’s? This session will cover the...
Blue Lynx Media, a Tribune Company | Dentons | EXL
Historically, when the Tribune Company sought to outsource various transaction processing, finance and accounting functions, it...
This presentation includes: Challenges of buying goods and services for MKT; Impact of being involved during different procurement stages; Main steps to acquire MKT goods and services; Supplier...
“Get over it: SLAs will make or break your business (and career).”
I heard that from more than one of my managers early in my career, way back when “we’ve done this for 20 years, SLAs are a...