For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would...
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Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides)...
Getting hacked is now a matter of when, not if. As a result, the ability to detect and respond to attacks before significant damage is done has become one of the most important issues in...
An ultimate goal of Procurement is to become a trusted advisor and partner to the business. Marketing is traditionally one of the most difficult category areas in which to achieve this. At NTT...
News stories about major data breaches have become increasingly common. Companies that are suffering from these breaches range from small startups to major multi-national corporations and even...
Like much of life, sourcing is full of opportunities to make costly legal mistakes that could easily be averted. You can form ineffective contracts, violate laws, sacrifice value and violate third...
Numerous suppliers have copies of your data or access to your systems. Few to no suppliers promise absolute data security or indemnify you for the full harm you suffer from a data security breach...
The Report to the General Motors Board on the Ignition Switch Recall will eventually be a case study used in business schools around the world. The Report contains specific lessons on interactions...
No network has perfect security. What often makes the difference between a minor low-cost incident and an expensive crisis is how prepared an organization is to deal with the aftermath of a breach...
The goal of this report is not only to demonstrate the impact of today’s threats against every kind of organization around the world, but also to make cybersecurity personal, interesting, and...