From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
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For the eighth year running, The Economist Intelligence Unit, commissioned by Kroll, surveyed senior executives from around the world operating in a wide variety of sectors and functions in order...
The 10-campus University of California (UC) was challenged to save $200 million annually within five years as part of the "Working Smarter" initiative. This included acquiring ancillary purchasing...