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Trends in Outsourcing: Improving Efficiencies in Document Processing Automation

Rebecca Rowe, Senior Marketing Manager, Parascript ...
Do you want pepperoni with that contract?

How TIAA Strategic Sourcing & Procurement created online "ordering" and self-service tracking tools to standardize requests, improve communication, increase transparency, and reduce...
Value Creation: Interview Results from the Top BPOs and Their Clients

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...