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This session will present the real-world, immediately implementable solutions that will make a significant difference in complex, multi-provider/client stakeholder relationships. You should attend...

Shark Tank, the critically-acclaimed reality show, has reinvigorated entrepreneurship in America. In this Latin American Services version, the executives who dare to enter the Tank must try to...

Why are companies not realizing greater value from sourcing? Sourcing leaders recognize the need to innovate the sourcing model by better matching the scope of work to the right engagement model,...

Just like people, businesses have relationships - and they have various ways of starting. For relationships to be successful over time, both parties must be happy. This session presented the...

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...

Innovation is impossible without collaboration and stakeholders. Any action throughout an organization needs people. Data plays an important role, but productivity and communication suffer without...

Senior leaders are beginning to realize just how much of their company’s financial results and operational effectiveness flows through contracts. Connecting important contract data to managers who...

Prevent Ineffective CLMs from Eroding Your Business 

Senior leaders are beginning to realize just how much of their company’s financial results and operational effectiveness flows through...