The turbulence in the global economy today has compelled organizations to operate under unparalleled competitive and regulatory pressures. Many markets are now mature, with shrinking decision...
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This white paper focuses on discussing transaction based pricing model with the aim to make the reader aware of its suitability in meeting present-day BPO objectives and its superiority over FTE...
This paper presents how ITIL has evolved with the changing needs of sourcing. It includes how multi-sourcing brings its own set of challenges that need the antidote of a Service Integrator, and...
In these days of economic downturn, visibility into IT Operational costs has become increasingly important for Enterprises due to the proliferation of IT into their Business. This visibility is...
White paper sets the context for Cloud Computing and presents insights into the area.
Multi functional operations in Latin America, examples of benefits to global clients, government support provided for the industry, Talent pool and maturity level characteristics, different...
Global marketplace and outsourcing, importance of risk management in outsourcing, evaluate risks continuously throughout the outsourcing lifecycle, mitigation strategies for the risks, risk...