Evolution of IT Service Management in a Multi Sourcing World
This paper presents how ITIL has evolved with the changing needs of sourcing. It includes how multi-sourcing brings its own set of challenges that need the antidote of a Service Integrator, and hence realization of benefits and performance-based service management will be the next focus of ITIL. This paper also outlines the basic constructs of setting up the service integrator, a mature sourcing governance and a value chain between business demand and IT supply.
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This paper presents how ITIL has evolved with the changing needs of sourcing. It includes how multi-sourcing brings its own set of challenges that need the antidote of a Service Integrator, and hence realization of benefits and performance-based service management will be the next focus of ITIL. This paper also outlines the basic constructs of setting up the service integrator, a mature sourcing governance and a value chain between business demand and IT supply.