From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
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Digital transformation, digital IQ, digitalization…all different buzzwords to describe the same phenomenon. It's undeniable that the enterprise IT landscape is shifting, and in addition to the...
Struggling with sourcing and management of complex services spend, all while trying to drive business users through a compliant procurement process is a problem that permeates organizations across...