Corporations and business leaders are facing some of the most disruptive changes of a generation. Digitally savvy consumers and advances in technology are at the forefront of a paradigm shift in...
Browse the SRC
Outsourcing IT services like application development and maintenance would yield significant financial savings to the outsourcer. However, they have complained of not reaping the level of benefits...
The session provided insights into how companies planning a new managed services outsourcing adventure can structure their initiative to maximize value and mitigate risks. Presenters reviewed how...
Philips | Virtusa
Philips was tasked with saving costs while supporting operational services in the business. Their scope included: a PC Support Call Center and Service Desk;...
Frank Palermo, Sr. VP Technical Solutions Group, Virtusa
There is no question that we are in unparalleled times – ‘the millennial transit’. The changes in technology...
Content:
Reactive models hamper agility?
A Maturity Model for Risk
Supporting the end-end vendor lifecycle
Supply chain risk: Sources
Risk Operations Center: Bringing...
This presentation provides an overview of Colombia as a destination for BPO.
- Colombia in the international context of BPO
- Size and growth of the BPO sector in Colombia ...