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More than 35% of employers worldwide have reported skill shortages in 2014. This is the highest percentage in almost a decade and has been confirmed by numerous credible sources including Deloitte...

Includes a best practice definition, examples, points of origin, procedures for identifying, documenting, disseminating and sharing best practices

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...