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Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
August Microlearning - Cyber Risk and Negotiations

01:00 pm - 01:15 pm: Welcome and Opening Discussion by Geoff Talbot, Chief Growth Officer, SIG

01:10 pm – 1:50 pm: Cyber Risk Keynote Presentation, by Michele Wesseling, Associate Vice...
Four Ways to Persuade Someone in Your Negotiations

Imagine if you had access to a handful of tools that could persuade someone to do something that benefitted both them and you instead of just “telling” them to do it and hoping that they will. Our...
Resolving Conflict Amongst Your Team and with Stakeholders

In a perfect world, we would all get along - there would be sunshine and rainbows, and our teammates and employees would work in harmony. But we don't live in a perfect world. Conflict happens....