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The “80/20 Rule” is something that we see repeatedly in our business and personal lives. It is simply an accepted “rule of thumb”—a shortcut that helps us manage our affairs and focus our energies...

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.

Buying and managing services (rather than "goods") presents complex challenges for even the most mature procurement programs. When outsourcing to consultants and professional services firms (legal...

Original Source: McGraw Hill By Stephen Ross and Randolph Westerfield and Jeffrey Jaffe and Bradford Jordan 

"The teaching and the practice of corporate finance are more challenging and...