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Customer Care Transformation

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Three Step Program to Operationalizing SOW Contracts - How to Simplify Sourcing, Create Killer Contracts and Govern to Great Results

Buying and managing services (rather than "goods") presents complex challenges for even the most mature procurement programs. When outsourcing to consultants and professional services firms (legal...
Corporate Finance 9th Edition by McGraw Hill

Original Source: McGraw Hill By Stephen Ross and Randolph Westerfield and Jeffrey Jaffe and Bradford Jordan 

"The teaching and the practice of corporate finance are more challenging and...