Five considerations for building your procurement team.
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Mike McMenamin, Director, ISG
In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...
Thomas Young, Partner, ISG ...
Cynthia Hollandsworth Batty, Director, ISG
During an amusing “debate” at a 2012 SIG conference on whether outsourcing was dead, or here to stay, a panel member defined...
Is the RFP Dead? Emerging Approaches to Innovative Outsourcing Contracts Presented by ISG (PDF file)
This presentation reviews emerging trends for outsourcing RFPs.
Request for Solution (RFS) is an emerging outsourcing practice that uses a creative solution-based market approach as an alternative to a standard Request for Proposal (RFP). This allows a...
Last year, the authors published "Procurement Outsourcing: Trends, Challenges, Benefits and a Roadmap for Implementation." This whitepaper examines how the landscape has evolved since then and the...
There's no way around it. The move to cognitive procurement from traditional procurement relies on the establishment of good, quality data. Artificial Intelligence/Machine Learning (AI/ML) cannot...
"EXECUTIVE SUMMARY Robotic Process Automation (RPA) is a disruptive and game-changing technology that presents an opportunity to adapt, change and achieve significant results. But how ready are...
This ISG white paper examines the emerging regulatory environment in the financial services sector, challenges facing many organizations and their causes and characteristics, and keys to...