Five considerations for building your procurement team.
Browse the SRC
This presentation explains about how to find a vendor management technology or managed services vendor. It includes tips to engage a vendor that can leverage technology and required elements to...
Mike McMenamin, Director, ISG
In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...
Thomas Young, Partner, ISG ...
Cynthia Hollandsworth Batty, Director, ISG
During an amusing “debate” at a 2012 SIG conference on whether outsourcing was dead, or here to stay, a panel member defined...
This session will examine how a national healthcare corporation prepared and identified a solution for a significant shortage of practitioners in an environment where costs for contingent labor...
Is the RFP Dead? Emerging Approaches to Innovative Outsourcing Contracts Presented by ISG (PDF file)
This presentation reviews emerging trends for outsourcing RFPs.
Request for Solution (RFS) is an emerging outsourcing practice that uses a creative solution-based market approach as an alternative to a standard Request for Proposal (RFP). This allows a...
Bell Canada | HCMWorks
The session presenters will discuss the lessons learned around the "next evolution” (and the larger spend), of Indirect Procurement; which they have...
Last year, the authors published "Procurement Outsourcing: Trends, Challenges, Benefits and a Roadmap for Implementation." This whitepaper examines how the landscape has evolved since then and the...