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It is no secret that the workforce is changing from the perspectives of both the talent (worker) and the business (you), shifting rapidly from staff augmentation to the provision of services (SOW...

This presentation provides an overview of Colombia as a destination for BPO. 

  • Colombia in the international context of BPO
  • Size and growth of the BPO sector in Colombia ...

Cost reduction is critical, and this becomes increasingly difficult with limited resources, expertise, data, and time. This session will provide strategies for addressing the low-hanging fruit...