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In this session, Ingram Micro and Sheppard Mullin will review optimal strategies for governing multi-country, multi-vendor outsourcing engagements for ensuring quality of service. Topics covered...

Domain expertise, analytics, technology, automation and delivering value are all important to stay ahead in this fast changing environment and competitive market. In this dynamic keynote address,...

Blue Lynx Media, a Tribune Company | Dentons | EXL

Historically, when the Tribune Company sought to outsource various transaction processing, finance and accounting functions, it...

Historically, when the Tribune Publishing Company sought to outsource various transaction processing, finance and accounting functions, it followed a conventional sourcing methodology to select...

Protecting confidential information is mission critical for all stakeholders involved in Business Process Services (BPS) initiatives. However, defining confidential information can be a challenge...

Big data is transforming all aspects of business and society, shifting the problem solving approach from experience and intuition to data and analysis-based fact. Due to improved business...