From the 2012 Emerging Markets Research Group Summit, Logica and Oracle describe transformational BPO, including...
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In this session, Ingram Micro and Sheppard Mullin will review optimal strategies for governing multi-country, multi-vendor outsourcing engagements for ensuring quality of service. Topics covered...
Stakeholder Engagement has shifted greatly over the last few years. We used to talk about partnership as being the main component of a strong relationship; however, the skill set, and the role...