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Getting a handle on Statement of Work (SOW) can boil down to the ability to see the forest for the trees. Centralizing management may seem like an unfeasible undertaking; however its possible to...

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Services represent a growing and complex area of spend that encompass a variety of engagement patterns across industries and labor categories. That said, services can be quite difficult to manage...

Historically, Procurement's value has generally been measured by two foundational metrics: savings and delivery.  However, a combination of disruption, changing social priorities, and the coming...

Original Source: Iron Mountain | The Hackett Group

You've been assigned a new commodity or service category to manage and/or support, one that has historically been out-of-scope for...

"Executive Summary According to The Hackett Group’s 2017 Key Issues Study, 84% of procurement organizations believe that digital transformation will fundamentally change the way their services are...

What is your “game plan” for driving efficiency and effectiveness at the commodity or service level? Many companies have moved beyond strategic sourcing of goods and...

Robotic process automation (RPA) has rapidly moved to the top of the business services agenda, driven by unprecedented savings potential and other benefits. The potential to realize immediate...

To meet the ever growing list of procurement objectives, leaders must effectively transform their organizations. While most organizations have begun this journey, many hit roadblocks along the way...

Virtually all procurement and purchase-to-pay organizations surveyed by The Hackett Group consider source-to-pay automation and cloud technology only as an efficiency play. Looking at it only as a...

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