Current governance frameworks are built around traditional sourcing models using labor rate cards to measure performance against contractual SLAs (Service Level Agreements). But traditional...
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Fast paced changes in global business and technology are increasingly impacting the value, risk and compliance implications in the delivery of mission critical business services (whether nearshore...
Greater Toronto Airports Authority is a large and complex organization with critical socioeconomic considerations beyond the financial bottom line. These issues are driving fundamental change in...
Sometimes the hardest thing to do is sell new concepts within your organization. This session will help attendees assess organizational maturity and identify gaps in creating the business case for...