The future of legal outsourcing services - new norms, new services, new providers: With more choices than ever before, buyers of legal process outsourcing (LPO) services need to understand the...
Browse the SRC
Research continues to suggest that the majority of large enterprises are adopting a Global Business Services delivery model. Meanwhile, federal regulators are providing increasingly specific...
In mature outsourcing relationships, companies continue to struggle to achieve their desired outcomes of ongoing excellence, continuous improvement and innovation, consistently. Join this panel of...
Impact of the pandemic on Strategic Relationship Management & Governance
Strategic outsourcing relationships frequently impact hundreds of millions of dollars for a client and tens of millions for a service provider....
Nick has a lot of supplier onboarding and update requests. Some of them have all the info he needs. Most of them require an email back requesting more info. And too many require a third, fourth or...
National Grid is one of the largest electricity and gas utilities in the US delivering electricity to approximately 3.4M and gas to 3.6M customers in Massachusetts, New York and Rhode Island. In...