The Procurement Story of First Data by Shawn Anderson, Former CPO of First Data
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For decades, outsourcing customers and service providers have operated under the flawed assumption that the time, expense and relationship damage associated with litigation or arbitration would...
Most outsourcing relationships run into some kind of trouble at some point. How well you handle that trouble determines how much value is destroyed (for both sides)...
Concepts like RPA and AI are commonplace. But, proper design, procurement and deployment of these tools are far from commonplace. This presentation cuts to the chase - enterprises are out of time...
"The pursuit of digitization and automation to replace manual business processes is nothing new. From the Lyons Electronic Office running the world’s first business application in 1951 to the...
"Intelligent automation (IA) is enabling organizations to cut costs, improve customer service, even achieve regulatory compliance; but with so many potential benefits what is the best way for...
Original Source: Morgan Stanley
"A business continuity event is an interruption with potential impact to normal business activity of the Firm’s people, operations, technology, suppliers,...