From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.
Browse the SRC
The 10-campus University of California (UC) was challenged to save $200 million annually within five years as part of the "Working Smarter" initiative. This included acquiring ancillary purchasing...
Procurement teams struggle to achieve user adoption and ROI from expensive procurement technology. The underlying problem is that most of the work we do remains "off-system," facilitated via...